₿CP Crypto MarketBuy · Sell · Trade · Grow
Customer Support

How can we help?

Find clear answers about accounts, wallets, trading, deposits, withdrawals, security and common platform actions.

Account & Login

Manage your profile, sign in securely and recover access when needed.

  • Use Login for existing accounts.
  • Use Registration for new accounts.
  • Keep your email and password private.

Wallets & Addresses

Check balances and maintain your saved crypto withdrawal addresses.

  • Review your wallet before trading.
  • Verify asset and network before sending crypto.
  • Use the address book for frequently used destinations.

Buying & Selling

Use the Buy Crypto and Sell Crypto pages to place supported orders.

  • Review live price and quantity.
  • Confirm fees before submitting.
  • Check Orders and Pass Book after execution.

Frequently Asked Questions

Where can I see my transaction history?

Open Pass Book from your account menu. It records wallet movements and supported financial events in chronological order.

How do I change my wallet address?

Open Wallet Addresses from your account menu, add the asset/network, validate the address format and save it.

Where can I see my orders?

Use Orders from the user area to review order status, side, quantity, price and related information.

Can I use another display currency?

Yes. Use the currency control in the main navigation. The selected display currency is used for supported fiat amounts and price presentation.

How does Stop Loss work?

Stop Loss creates a conditional sell instruction that attempts to execute when the configured trigger condition is reached. Triggering does not guarantee a specific execution price.

What if I need direct support?

Visit the Contact page for the configured support email and phone/WhatsApp details.

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