Protect Your Login
- Use a unique, strong password.
- Never share your password or one-time codes.
- Sign out on shared computers.
- Check the website address before entering credentials.
Protect your account & assets
Use these practical security habits to reduce the risk of unauthorized access, mistaken transfers and compromised credentials.
Protect Crypto Transfers
- Confirm the asset and network.
- Verify the destination address character-by-character.
- Use a small test transfer when appropriate.
- Never share a private key or seed phrase.
Watch for Scams
- Support will never need your private key.
- Do not install unknown remote-access software.
- Ignore fake investment guarantees and urgent payment demands.
- Report suspicious activity promptly.
Account safety checklist
Strong passwordPrivate credentialsVerified addressCorrect networkSecure deviceReview every transaction
Crypto transfers can be irreversible. If an address or network looks unfamiliar, stop and verify it before confirming the transaction.
If you suspect unauthorized access
- Stop trading or transfers if it is safe to do so.
- Change your password from a trusted device.
- Review recent orders, wallet activity and Pass Book entries.
- Contact support with the relevant account/order reference.